Florida, January 12 – Liliana Boudet Nápoles, First Secretary of the Party in the municipality of Florida, called for increased training and sensitivity among specialists and managers involved in citizen services across various government and state entities and structures. This is crucial to providing efficient responses to citizens’ requests, complaints, and petitions.
The demand from the territory’s top political leader was voiced during the first ordinary session of the Municipal Administration Council in the current term. Among other topics, the session analyzed the results, shortcomings, failures, and commitments of this essential role in connecting the government with the people.
By the end of 2025, the Citizen Services Office affiliated with the Florida Administration Council had processed a total of 578 cases, submitted by nearly the same number of individuals, representing a slight increase compared to the previous year.
Among the main demands and concerns of those who chose this avenue to resolve specific or subjective problems of interest to them were solid waste collection, demands for social assistance and support, and requests for construction materials.
Also included were concerns about the distribution of subsidized food basket items, dissatisfaction with pension payments in rural communities, and difficulties withdrawing cash from ATMs at the Banco de Crédito y Comercio (Bank of Credit and Commerce), among others.
Upon concluding the analysis of the issue of Public Service by the structure established for this purpose within the executive branch of the Florida municipal government last year, it was agreed to raise the standards and rigor of the service provided and to strengthen ties with the socio-economic actors responsible for offering effective responses or solutions to the population’s requests and complaints.
